Problems of the commuters of metro trains in Chennai to be fixed fast
Posted on: 28/Aug/2018 9:48:34 AM
Soon the complaints of the commuters travelling in the metro trains in Chennai would be resolved in no time. The latest news is CMRL or Chennai Metropolitan Rail Limited would soon be offering the commuters a mobile app-via a tablet placed in the metro stations. By this the officials would respond to the complaints made by the commuters and the problem would be fixed in no time. Another important benefit of this app is it would automate ticket sales and revenue data. It is now revealed that CMRL has floated a tender to appoint a company to develop the app and software for this purpose.
The complaints made by the commuters would be recorded by the app and marked it to the concerned department belonging to CMRL. By this immediate action would be taken to fix the issue.
An official of CMRL expressed his thoughts and spoke about how there is a time lag between receiving the complaints and initiating action and how this annoys the commuters. He later explained how currently the complaints from the commuters are sent to the operations department and the staffs sort them out and sent the complaints to the department that has to take action. He spoke about how one week to ten days is taken now to initiate an action.
Now the app would be tremendous and a commuter has to go to the station controller to file a complaint. In the next step the controller would give a tab to the commuter for entering the complaint and also the contact information. Then the controller would mark the complaint to the department concerned and the commute would get the heads-up as soon as action is taken.
The officials later spoke about how the commuter could make a hand written complaint and gave it to the station controller or register the issue on CMRL mobile app. This system has been ineffective as the complaints are incomplete and vague. The absence of the contact number of the complainant’s makes it difficult to respond to their complaints. This was confirmed by an official.
The official later highlighted the importance of app that would have features for the automatic sale of the tickets plus generation of the revenues. He spoke about how developing and incorporating software into the system was also on the cards. By this the station controller would be able to enter the details and the finance department of CMRL could access it.
