Massive benefits of automated reminders
Posted on: 28/Jul/2018 2:55:28 PM
Is everything smoothly functioning at your office? Are you on-time every time or hurry in the last minute?
In service industry, you should always have in mind about the appointments you’ve fixed with your clients. You may have to pay for every appointment you miss. Perhaps you miss out on a really worthy, important client because of improper scheduling or arranging and the client may be put to wait and annoyed. Worry no more – technology comes handy to help you get and stay connected to clients. You can automate text messages, voice messages and SMS alerts and yield most out of it.
Here are some benefits of using reminder applications
Bring down the no-shows
Forgetting is the first and foremost reason for missing an appointment with a potential client. Apart from the inconvenience caused, there are a lot of other losses like opportunity loss. Perhaps the client did not show up or could have turned into a returning client, etc. A simple reminder as an SMS can largely reduce such possibilities by about whopping 90 percent.
Bring down wait lists
With reminders that are raised automatically, the clients will be notified in advance. And he can intimate you about rescheduling or cancellation of appointments ahead of time, if any. With that, you can proceed with the other clients in the wait list and ensure that they don’t knock doors from other service providers.
Appreciation from the client
It is really a challenge to reach a very busy client. So, with automation, you can allow the client to respond to your communication at his free time, and this will ultimately better the response rate. Missing an appointment can be embarrassing to long-term clients. With a warm reminder, you can make things a lot easier.
Administration time comes down by large
By trying to remind your clients about the forthcoming appointments or meetings through phone calls and mails that are fruitless, you ultimately waste a lot of time. So, with automation, the status of appointment will be auto-alerted and there is no space for failed appointment, missed or changing appointments. Forgetting an appointment can also be fought back by making this reminder call automated.
Better productivity by staff members
Above all, you can free up time for your staff members and let them show their focus towards other productive, monetizing tasks at the office. With bulk SMS, it takes hardly few minutes. Compared to manual texting, this takes only a fraction of it. So, by automating the process, the waste of time for your staff and yourself can be a lot more reduced.
Better outcomes
By automating these systems in your working day, it will be possible for you to have a better relationship with your clients and have improved reach with them. There can be a solid ground to obtain feedback from your valuable clients so that you give them the best care that’s possible.
Improved satisfaction
In this digitalized era, it is definitely better to communicate via text than phone calls, as people prefer the former. That’s so very convenient, not very y intrusive and the response can be done at leisure time. So this reduces frustration, as the text will contain all the details including appropriate timing, appointment date, arrival time, etc. without any wait.
Improved revenue
It is money that is lost with every appointment you miss. There can be a very huge impact of annual revenues with low show rate. With automated reminders sent to clients, you can make your days more productive and thus enhance revenue as well.
Save more
Calling each and every client can be a costly process, particularly with those who have a mobile number, whereas directly sending an SMS will be very cost effective and can in fact fetch a better result without added price. It also brings down the mailing campaigns based on papers.
More clinical hours
You can get the clinical hours increased by automating messages for weekend or after-hour appointments. It thus helps maximizing contact and interaction with the client.
It is definitely a good move to send reminders to clients if you want a smooth-running business. While all the clients live a very busy life it is really imperative to send across reminders which when automated can be a lot more time and cost effective.
