IVRS mess in your LPG subsidy
Posted on: 20/Jul/2015 10:12:07 AM
When booking LPG by phone and if you accidently press 0, your subsidy will not be cancelled.
About a million Indians have relinquished their LPG subsidies in less than four months since Prime Minister Narendra Modi urged them to "Give it Up" voluntarily for the benefit of the more disadvantaged sections of society. Many middle-class households have let go of the subsidy which should ideally prioritize the poorest of the poor (BPL households) as well as those rural households that are currently using inefficient and harmful cooking fuels.
Now to give up the subsidy, one can cancel it by pressing 0 in the IVRS. But many alleged the recorded message through IVRS is leading to an automatic cancellation of their LPG subsidy.
While booking cooking gas through mobile phones, they get an automated Interactive voice response (IVRS) message saying: “if you are capable then give up your subsidy so that the same could be given to poor brethren, if you wish to surrender subsidy press 0, if you want refill press 1 ”
An IOCL official said, “This is IVRS message system and consumers should be careful when pushing buttons. Nevertheless, in such cases they should visit their respective area offices and their subsidy will be restored.”
