Indian Railway Catering and Tourism Corporation (IRCTC) has proposed that banks should take remedial action by August 15 to guarantee effortless e-ticket transactions since people are not getting One Time Passwords (OTP) from several banks while booking train tickets on its portal.
IRCTC CMD A K Manocha said complaints have been received about problems in getting one-time password (OTP) from banks while booking tickets online. IRCTC has tied up with 50 banks for e-ticket booking. While 24 banks have OTP facility, the rest are yet to introduce it, he said. A high-level meeting was held recently with bank officials and the problems facing passengers were discussed, he said. IRCTC has set the deadline of August 15 for the remaining banks to ensure OTP to customers.
Introduction of OTP system is also in consonance with RBI guidelines. Besides, this system is likely to check avoidable interventions of touts in booking online tickets on the IRCTC website.