Reliance Jio launches AI Video Call Assistant! Expects customer growth!
Posted on: 15/Oct/2019 5:24:42 PM
On the first day of the India Mobile Congress (IMC), 2019 on Monday, 14th October, conducted in New Delhi, Reliance Jio unveiled the Jio Video Call Assistant.
The AI-based bot can be accessed on a 4G phone call and does not require the user to install any other application. Reliance Jio also claims that the bot has the potential to revolutionize customer support. The company also launched the Jio Bot Maker Tool that will help small organizations create their own bots.
Development
The Jio Video Call Assistant was developed by Jio in collaboration with US-based Radisys, a Reliance Industries subsidiary that builds open telecom solutions for service providers.
Features and Functions
- The Jio Video Call Assistant uses AI to listen and respond to customer queries in the “most appropriate way.”
- There is an auto-learning feature which helps the bot improves its accuracy.
- The Jio Bot Maker tool will allow small businesses “to create their own AI-based bot with no-coding and with minimal effort.”
- It also claims that the bot is highly customizable, and brands can give it a custom avatar - such as the brand`s CEO or ambassador.
- The bot can help ease customer pain points like endless calls and IVR hold times. The bot will also help businesses quickly resolve repetitive queries from their customers, streamlining their frontend communication.
- The bot features multilingual capabilities.
Mathew Oommen, President of Reliance Jio Infocomm, explained in this regard:
“Jio is committed to bringing innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently and Video Call Assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India. Radisys is helping us make AI accessible for everyone so that businesses - small or large can reap the benefits of new and emerging technologies. Radisys` innovation continues to help accelerate Jio`s global innovation and technology leadership in the areas of 5G, IOT, and open-source architecture adoption.”
