The statement from Swiggy
Posted on: 19/Aug/2020 7:05:41 PM
Swiggy’s delivery partners in Chennai earn Rs 15 per order are inaccurate. Most delivery partners who actively delivered during the week made over Rs 45 per order. In fact, the highest performing partners made over Rs 100 per order across the entire week. It is important to note that the service fee per order is based on multiple factors to adequately compensate our partners including distance traveled, waiting time, customer experience, shift completion, and incentives. Regular competitive benchmarking shows that Swiggy’s delivery partners receive an industry-best service fee, even with this revised structure. This Rs. 15 component is ONLY ONE of the seven components of the payout. Naturally, zero active delivery partners in the city have earned only this component.
We have always maintained that our delivery partners are the backbone of Swiggy; more so in the current scenario where they have enabled us to serve millions of fellow citizens as an essential service. It is our constant endeavor to ensure that their service fee is sustainable even in the most difficult of times so that they are able to continue serving our consumers. During the lockdown, when many cities were shut, we financially aided delivery partners who continued to log-in despite not being able to deliver any orders. In an industry first, we supported close to 40,000 delivery partners to the tune of Rs 18 Cr in earnings guarantee to tide through the lockdown.
As the food and essentials delivery segment continues to register an upward trend in orders and as the festive season approaches, we remain committed towards the well-being of our delivery partners. We are in constant touch with them and making headway in addressing their concerns and helping them understand their service fee payouts better.
