Nissan India increases Service network towards Customer-centricity
Posted on: 07/Aug/2021 9:36:53 AM
Nissan India on the core of customer centricity has introduced free monsoon check-up camps for its customers across Nissan and Datsun authorized dealerships in India till 31st August 2021. The camp is conducted by trained personnel who ensure the usage of genuine spare parts.
The camp offers a 30-points check-up which includes exterior, interior, underbody, road-test and free top wash for the vehicles to ensure optimum performance of the vehicle during the Monsoon season. Customers may also avail up to 20% discount on labour.
Nissan has added 18 new service workshops in 18 new locations all-across the country towards customers’ service requirements. To strengthen the customer assurance, Nissan India in a unique service enhancement initiative has tied-up with myTVS to improve Nissan India’s end-to-end Road-side Assistance (RSA) services on the NissanConnect app. With the integration of myTVS HIVE and Nissan Connect, Nissan India customers can experience a fully digital RSA support with real-time updates on the assistance status and tow truck location. Additionally, Nissan India customers can subscribe to RSA services by paying through the digital payment portal.
In case of any vehicle breakdown situation, the customer has to click on RSA tab in the NissanConnect app which shall create a ticket in the myTVS system. The system shall then automatically pass on this case to myTVS’s nearest technician or tow truck digitally. The customer would be able to track the technician/tow truck on the app till the time they reach the customer in need.
“Nissan on the core of customer centricity has increased the service network reach by adding new workshops in 18 new cities this year and going forward will add more locations towards the service requirements of our customers. To further enhance customers’ ownership experience, we are happy to partner with myTVS to offer Road-side assistance completely on a digital platform and have also introduced a free monsoon check-up camp towards customer assurance” said Rakesh Srivastava, Managing Director, Nissan Motor India.
“Our digitally connected on-demand service partnership with Nissan India is a milestone moment for us and is a strong testament of our business model and early investment into a digital platform that will help Nissan India offer higher customer control and provide superior and unified customer experiences,” said G. Srinivasa Raghavan, Managing Director, TVS Automobile Solutions Ltd.
Keeping the health and safety of its customers in mind, Nissan launched the ‘Convenience of Doorstep Service’ and ‘Pick-up & Drop-off’ services of Nissan cars to and from dealerships which mitigates the risk of infection and minimizes disruptions in the schedule of customers. Whilst the ‘Nissan Express Service’ delivers a quick and comprehensive service experience in just 90-minutes. Customers can book services and even check costs online through the Nissan Service Cost Calculator via Nissssan Service Hub or Nissan Connect, bringing utmost transparency to the process supported by Nissan’s 24/7 Roadside Assistance available in over 1500 cities*.
Nissan towards enhancing the Customers’ experience has also launched Shop@Home, an end-to-end digital platform to extend a completely contactless car buying experience for the customers. Starting with engaging exploration enabled through virtual showroom and virtual test drive, the platform conveniently provides the options to personalize the car, evaluate exchange value of existing car, calculate, and compare EMIs and apply for finance before booking their personalized car.
Nissan India’s recently launched subscription plan enables customers to own a vehicle with a ‘White Plate’ and a “Buy Back Option” in Delhi NCR, Hyderabad, and Chennai. The plan comes with Zero Down Payment, Zero Insurance Cost, Zero Maintenance Cost. Nissan India also recently announced the availability of its entire range of Nissan and Datsun products in Canteen Store Departments (CSD). Defence personnel can now avail all CSD approved applicable discounts and offers through CSD Depots across the country.
