The department of PDS (Public Distribution System) has started an emergency service centre to receive public complaints and also, the changing of cell numbers in the smart ration card. The toll-free number 1967 has been installed.
This is already functioning in the first phase on a test basis in 11 districts including Ariyalur. Now, this has been expanded to cover the entire state of Tamil Nadu.
Complaints regarding the functioning of the ration shop or the quality of the items sold can be made to the toll-free number 1967 from 8.00 AM to 6.00 PM.
The complaint will be registered and informed to the relevant officers. Later, a feedback will be given on the action taken.
Further, this number can be used for changing the cell phone number of the smart ration card holder in the Pos (Point of Sales) device.