How to make complaints about insurance policy related issues?
Posted on: 31/Jul/2017 12:00:32 PM
IRDAI (The Insurance Regulatory and Development Authority of India) has informed that in the case of any complaints regarding the insurance policies or in the case of any mal-operations, the complaints should be submitted in the written form through letters.
IRDAI recently released the revised rules and regulations made for the benefit of the insurance policy holders.
This latest report includes a detailed explanation regarding the procedure to settle claims and also the procedure how to make written complaints regarding the policies and related services.
An explanation has been given regarding the term ‘complaint’ – in IRDAI report, the term ‘complaint’ is described as a written letter of complaint or appeal regarding the insurance company or the broker. The complaint may pertain to the quality of service or deficient service or non-response to the earlier complaints.
It is important to note the description that the complaint made must be in written form. Earlier, the complaints made orally regarding insurance policies were also considered as part of the complaint. Now, the written form only will be taken as a complaint. This would include emails as well.
The written complaint can be registered through the agent or the bank to the insurance company.
IRDAI has made it mandatory that all insurance companies should have a separate section on their official websites regarding the complaints and procedures and follow-up actions.
Presently, only a few insurance companies have this facility. The e-mail for sending complaints is also given. Though the complaint can be made through call-centres, this is still to be confirmed through e-mail or a written letter.
The insurance companies must acknowledge the receipt of the complain letter within 3 days of receipt. Complaints regarding insurance policies can also be made through the Integrated Grievance Management System (IGMS), an auxiliary service of IRDAI . This is the centre related to all complaints of all Insurance companies.
For further information, please visit the website - www.igms.irda.gov.in
