Airtel recharge facility at ATMs & Grocery Stores
Posted on: 06/Apr/2020 12:29:27 PM
Given the current lockdown conditions where the public has been strictly advised to remain in their residences, in a bid to make it convenient for Airtel subscribers to recharge their prepaid phones, the company has started offering recharging facilities at ATMs, grocery stores and chemist shops.
Airtel CEO Gopal Vittal, in a mail to the subscribers, informed:
"We also recognise that there is a large population which isn`t online and is unable to recharge at their regular retailers. To address that, we have activated several new channels - Bank ATMs, pharmacies as well as grocery stores."
He said that in this effort, HDFC, ICICI, Apollo and Big Bazaar are partners of Airtel!
Airtel CEO further said that given the threat of the coronavirus pandemic, the company recommends people to stay safe and use its digital medium to recharge. The mail observed, "You can also help, do your bit, and recharge for those around you, who do not have access to a digital channel. You can recharge at Airtel.in or through the Airtel Thanks app."
It may be noted that earlier, Reliance Jio too had announced similar alternative channels for recharge.
Regarding issues faced by customers, the Airtel CEO urged customers to use the digital medium to raise query or concern because call centres are running at reduced capacity.
He said, "We have strengthened our IVR, which can now address 98 percent of all your concerns. In case the IVR can`t resolve it, we have enabled a functionality that allows you to create a ticket on the IVR itself. Or better still, you can raise your issue through the Airtel Thanks App. Rest assured, once raised digitally, we will address it on priority."
Earlier, Airtel had extended the validity of prepaid packs of over 8 Crores subscribers till April 17, in view of the coronavirus crisis and the resultant nationwide lockdown.
