Special counters for cash refund
Posted on: 05/Jan/2017 10:40:30 AM
Due to recent demonetization effective from 08.11.2016, and in order to tide over the shortage of cash at the counters, Ticket Deposit Receipts (TDRs) are issued in lieu of cash refund for passengers seeking refund against the cancelled counter tickets.
As per the Board’s directive, such refunds are to be made to the concerned passenger’s Bank account electronically only through ECS payment.
On Southern Railway, till date we have received about 3,500 refund claims on counter tickets against which TDRs have been issued at the stations. In order to ensure speedy disposal of cases, a special cell has been formed at the Office of the Chief Claims Officer, Southern Railway, Moore Market Complex (V Floor), Chennai-600 003,to work from Monday to Saturday and 80% refund cases have been processed and arrangements have been made to make payment to the concerned passengers’ bank account electronically.
The remaining refund cases are kept pending for want of details from the passengers such as, Original Passenger’s Foil of Ticket Deposit Receipt (TDR), Bank Account details and PAN Card details. Passengers have been contacted over Phone/SMS to submit the required details at the earliest. As and when the same are received, the pending refund cases will be finalized immediately.
For any other details/queries, passengers are requested to contact the following phone numbers viz., 044-25354897 & 044-25354746, Mobile No. 9003160955 and e-mail id: www.cco@sr.railnet.gov.in & www.dyccmclaims@sr.railnet.gov.in
