Did your flight get delayed or cancelled? Here is what you will get
Posted on: 01/Mar/2019 9:52:41 AM
When a domestic flight gets delayed by 6 hours are more, the airline should inform the same a day in advance. It should also provide an alternative flight or else offer a full refund of the flight ticket fare.
In case the airline has failed to report as above, or in case the customer has missed a connecting flight due to this delay, the customer will be eligible for a refund of Rs. 5000 to Rs. 10000 based on the travel time or the 1-way base fare and fuel charge whichever is less.
These above points were highlighted in the ‘Passengers’ Right Charter’ released by the Civil Aviation Ministry This was released after 9 months of consultation with all the airlines.
In case the customer is at the airport and the flight is delayed by 2 to 6 hours (based on the travel time), the airline needs to offer free meals and refreshments to the customer.
As per this charter, when the delay is more than 6 hours for the flights scheduled between 8.00 PM and 4.00 AM and there is a delay of more than 24 hours for other flights, the airlines should inform the customer a day in advance and also offer free hotel accommodation.
However, this would hardly be a suitable compensation/redress for the passenger who had booked an international holiday! If the airline has informed the customer about the flight cancellation less than 2 weeks and more than 24 hours in advance, it will be liable to offer an alternative flight or a full refund.
It is worth mentioning here that the customer who booked months in advance stands to lose when the airline informs over 2 weeks before the flight date regarding the cancellation, stand to lose time, money and effort and planning! Thus, a full refund cannot be a true compensation in such cases!
