Ever-increasing complaints about banks - SBI in the 1st Place
Posted on: 26/Apr/2019 3:42:58 PM
Among the banks, where there is a trend of ever-increasing complaints, the leading public sector Bank, the State Bank of India, is in the 1st place. There were complainants received. HDFC is in the 2nd place with 12000 complaints. There have been 1450 complaints on the Citibank (the USA).
Around 22.1% complaints is that the banks are not transparent in their operations.15.1% complaints are about ATM cards and Debit Cards. 7.7% of the complaints are about credit cards. 5.2% of the complaints pertain to net-banking transactions.
5% of the complaints pertain to the pension, deducting service charges without any prior intimation, loans, deposits, the agents dealing with direct sales, actions on unpaid debts, and misinforming the customers,
There has been an increase in the complaints resolved though negotiations from 42.4% to 65.8%.
The problem solving councils of the banks take immediate action on the complaints received. Because of this, the expenditure on complaints scrutiny and solution have come down. The average expense of solving 1 complaint has come down from Rs.36626 to 3504.
