No mobile service provider shall activate or deactivate the data service
Posted on: 02/Sep/2015 12:58:54 PM
The Telecom Regulatory Authority of India in a statement recently said that no service provider shall activate or deactivate the data service on the Cellular Mobile Telephone connection of a consumer without his explicit consent. Though provision to activate or deactivate a value added service has already been in place but telecom operators often refused complete deactivation of mobile internet services. Authority has now decided that those consumers taking data packs such as STV (special tariff voucher) or Combo Voucher or add-on pack will be deemed to have given their consent for data services. Such consent will be deemed to be only for the duration of validity of data pack or on exhausting the data limit, whichever is earlier.
Now the customers can send SMS to 1925 by writing `START` to activate and `STOP` to deactivate the service. Telecom operators will have to immediately reply to customer about status of activation and deactivation of their service.
